公众的抱怨

Complaints by the public may be verbal or written.  Verbal complaints are considered informal and written complaints submitted through the 公众投诉表格 below are considered formal. The College prohibits retaliation against a complainant or other persons who participate in the public complaint. PG电子APP student or employee complaints are addressed through the 不满的政策.

非正式的投诉

  1. Informal (verbal) complaints by members of the public in person, via phone or email are directed to the Vice President of Communication and Development (VPCD). The VPCD reviews and distributes the complaint to the appropriate college department director or administrator.
  2. The department director or administrator addresses the compliant by communicating with the complainant.
  3. If the informal process does not result in a mutually satisfactory resolution, the member of the public may put their complaint in writing using the complaint form available on the PG电子APP website and move to the formal complaint process.

正式投诉

  1. Formal (written) complaints submitted on the complaint form by members of the public are directed to the Vice President of Communication and Development (VPCD) who will work with the appropriate College parties to formalize a response.
  2. The VPCD will gather information relevant to the complaint.
  3. A written response will be sent to the complainant.
  4. A copy of the complaint and the written response will be sent to the President, the appropriate Vice President(s) overseeing the applicable department, 和合规办公室.
  5. If the complainant is not satisfied with the response, he/she may elevate the written complaint to the College President. 在这种情况下, the President will gather information and provide a final written response to the complainant with a copy to the appropriate Vice President(s) overseeing the applicable department.
  6. The file of all formal complaints will be securely housed in the VPCD's office.                                                                                                      

公众投诉表格

填写我的 在线表单.